Refund Policy

• Paid plans are charged according to the package, billing cycle, and price shown before you confirm payment.
• A renewal payment for the same package extends the current subscription period rather than creating a separate workspace.
• Your access period, package name, and payment history may be shown inside the Kuitan billing area when available.
• You are responsible for reviewing the package, price, taxes, discounts, and payment method before completing payment.

• Free trials are provided so businesses can evaluate Kuitan before purchasing a paid plan.
• If a trial or paid package expires, some messaging and team features may be limited to protect service usage and billing integrity.
• Account owners may retain limited access to billing or account settings where supported so they can renew, manage the account, or contact support.

Subscription fees are generally non-refundable once service access has been activated, except where required by law or where Kuitan confirms that a billing issue occurred.

We review refund requests fairly and case by case. Approval may depend on the payment date, package usage, service status, and the reason for the request.

• Duplicate payment for the same organization, package, and billing period.
• Incorrect charge caused by a confirmed billing or system error.
• Payment was completed but the paid package could not be activated due to a verified issue on Kuitan's side.
• Other cases where applicable consumer protection or payment laws require a refund.

• A change of mind after the package has been activated and used.
• Unused time remaining in a billing cycle after cancellation, unless required by law.
• Issues caused by third-party platform restrictions, policy changes, account bans, or permission problems outside Kuitan's control.
• Suspension caused by violation of our Terms of Service, platform policies, abuse, spam, or unlawful use.
• Failure to cancel, downgrade, or renew a package before the billing period changes where the checkout page clearly showed the payment details.

To request a refund review, contact us within 7 days of the payment date where possible. Please include enough information for us to locate the payment and account.

• Kuitan account email and organization name.
• Payment date, package name, and payment amount.
• Reason for the refund request.
• Any receipt, transfer slip, or transaction reference if available.

• We aim to acknowledge refund review requests as soon as practical.
• If approved, refund timing depends on the payment method, bank, and payment provider.
• We may ask for additional information to verify account ownership or payment details before processing a refund.
• Chargebacks or payment disputes may result in temporary account restrictions while the dispute is reviewed.

We may update this Refund Policy from time to time. Updated versions will be posted on this page with a revised effective date. Continued use of Kuitan after changes means you acknowledge the updated policy.