Data Deletion Instructions

When a business connects a supported messaging channel to Kuitan, we may store the following information only as needed to provide the messaging service:

• Facebook Page identifiers, page names, and channel connection records.
• Instagram Business Account identifiers connected to the selected Facebook Page.
• LINE Official Account identifiers and channel connection records.
• Access tokens or credentials required to send and receive messages, stored securely.
• Customer profile information provided by the platform, such as display name, profile picture, and platform user ID.
• Conversation content, attachments, and operational logs needed to deliver customer support features.

Email a deletion request to our support team. Disconnecting a channel or removing an app authorization is a separate action; it does not by itself confirm that stored messages and other records have been permanently erased.

• To disconnect a channel: Log in to Kuitan, open your organization, go to Settings / Connection settings, and remove the relevant connected channel. This removes the active connection; contact us separately if you also want stored data deleted.
• To revoke Meta authorization: Open Facebook Settings & Privacy, go to Settings, then Apps and Websites, find the Kuitan app, and remove it.
• Email us: Send a request to support@kuitan.ai with the subject "Data Deletion Request". We also accept the existing "Meta Data Deletion Request" subject for Facebook and Instagram requests.

To help us verify and process your request, please include your Kuitan account email if you have one, the business or organization name, the affected platform and account name or ID, and which data you want removed. Do not include passwords, access tokens, or unnecessary copies of private conversations.

If you are a customer who messaged a business, you do not need a Kuitan login to contact us. We may work with that business and ask for the minimum information needed to verify your request and locate the affected records.

After we verify a deletion request, we will delete or anonymize platform-derived data associated with the relevant account or channel, including:

• Stored access tokens and channel credentials.
• Connected-account records that are no longer needed, including the relevant Facebook Page, Instagram, or LINE records.
• Platform identifiers tied to the deletion request where feasible.
• Conversation records, message content, attachments, and contact data within the verified scope of the request, in coordination with the relevant business where required.

We may retain limited records when required for legal, billing, fraud-prevention, security, or dispute-resolution purposes. Any retained data will be minimized and isolated from active product use where practical.

• We will acknowledge verified deletion requests as soon as practical.
• We aim to complete deletion or anonymization within 30 days of verification, subject to applicable legal requirements and any explained retention exceptions.
• When possible, we will send a confirmation or reference number after the request has been processed.
• Restricted backups and secondary copies may take additional time to expire according to their retention cycle. We will explain this separately from deletion in active systems; restoring a backup must not reactivate data covered by a completed deletion request.

Removing platform authorization and deleting data already stored by Kuitan are distinct steps. Use the email request above to confirm the scope and completion of data deletion, including for Meta-related requests.

TikTok messaging is not currently available in Kuitan. These deletion and data-rights instructions will also apply to TikTok data when an approved integration is enabled. Before activating it, we will establish handling for withdrawal of authorization and deletion of TikTok personal data that is no longer needed.

For privacy or deletion questions, contact us: